Return Policy

If you’re not completely satisfied with a product, Menchey Music Service will gladly exchange or refund the purchase within 14 days of the retail store sale date or received package date (according to tracking information).

The returned product must be in new and sellable condition and must include receipt of original purchase and all instructional materials, packaging, and accessories.

To request a return, please contact Customer Service for an RA #. This number must appear on return labels. Do not write the RA # on the box.

All original and return shipping costs are the responsibility of the customer and are non-refundable.

Exceptions: Print music, media/software, mouth blown products, repair parts, non-portable keyboard products, and recording devices are non-returnable.

Serialized merchandise may be subject to up to a 20% restocking fee.

Special orders of non-stock merchandise are non-returnable.

Please direct all inquiries to