FAQs

Rental | Lessons | Repairs

Rental FAQ

Does Menchey Music offer instrument repair service?

If your instrument needs service, you can take it to your closest Menchey Music location or an affiliate store. You can also call customer service at 888-636-2439 ext. 522 to have the instrument picked up at your student’s school.

What should I do if my student no longer wants to play their instrument?

If your student no longer wants to play their instrument, we have options before returning! You may either trade in your instrument for another type of instrument (this is best if your student would still like to play a musical instrument but is not happy with their current instrument). If they do not want to try a different instrument, then the next option is to return the instrument. You may return the instrument to one of our Menchey Music Locations or affiliates or we can schedule it to be picked up from your student’s school. For more information regarding this process, please call customer service at 888-636-2439 ext. 522, as every situation may be different.

Should my student keep their instrument over the summer?

If your student plans to continue playing the instrument for the following school year or will be taking summer lessons (all Menchey locations and affiliates offer private lessons!), it would be in your best interest to keep renting over the summer, so your student has an instrument to play. Keep in mind your payments go toward the purchase of the instrument (band) or a full-size instrument whenever your student is ready (string). Please call customer service at 888-636-2439 ext. 522 for more information.

What should I do if my student wants to play a different instrument?

You can visit any Menchey Music location or an affiliate store to make the exchange, or you may call us to arrange an exchange at your student’s school. We do allow credit when switching from one instrument to another. If you are switching instruments in the middle of the school year, please remember to consult your instrumental music teacher about switching instruments!

How do I purchase new books or musical accessories?

You may stop at any Menchey Music location for your items. You may also call 888-636-2439 ext. 522 to purchase these items over the phone and have them delivered to the school.

How do I get a larger size instrument for my student?

Please visit a Menchey Music location or an affiliate store. You may also call 888-636-2439 ext. 522 to schedule the exchange to be done through your student’s school.

How do I update my account information?

If you need to update any account information, please call our customer service line at 888-636-2439 ext. 522.

How do I change my monthly rental payment method?

If you need to update any account information, please call our customer service line at 888-636-2439 ext. 522.

How do I change my monthly rental payment method?

If you need to update any account information, please call our customer service line at 888-636-2439 ext. 522.


Private Lesson FAQ

Does Menchey Music offer private music lessons?

We offer lessons all year round (school year and through the summer) at all Menchey Music locations. You may sign up online or over the phone by calling 888-636-2439 ext. 522.

How much do private music lessons cost?

Lesson price varies by teacher and location. Visit our Music Lessons page for the location nearest you.

Are music lessons taken for a set period of time?

We do not require that lessons are taken for any specific period of time. However, most teachers do require 2-4 weeks notice before stopping lessons.


Instrument Repair FAQ

How long does it take to repair an instrument?

Our usual repair turnaround is 1 week from estimate approval. The repair time varies depending on the time of year and services needed.

Are loaner instruments available to use while an instrument is being repaired?

If you are renting an instrument from us, we usually provide a loaner to you at no cost. We try to provide a loaner instrument for privately-owned instruments but cannot guarantee availability. We cannot provide a loaner if a privately-owned instrument is being repadded or overhauled.